Talent Management Blog

The new-hire orientation session is essential for any effective on-boarding program. New employees do, after all, need to get up to speed on anything and everything there is to know about their employer and the responsibilities of the role they will be taking on.

What if I told you a more effective and collaborative new-hire orientation program could be developed in an entirely digital infrastructure?

I recently had the chance to interview Dan Pontefract, the head of learning and collaboration at Canadian telecommunications firm Telus Communications Inc., for a profile that will run this summer in Talent Management’s sister publication, Chief Learning Officer.

Pontefract — for those who aren’t aware of his work — is a very outgoing and excitable character. He loves learning. He loves technology. He loves collaboration, just like a lot of folks in the talent management and HR space do. So it’s no surprise that much of what we talked about for my profile dealt with how he has infused learning and technology at Telus.

One interesting initiative he shared with me that didn’t make the cut for the profile dealt with how Telus on-boards its new employees — or team members, as they’re called within the company.

Nearly everything that Telus does to on-board new team members happens through its digital infrastructure. This includes things like the company’s own Facebook, YouTube and Twitter, each rebranded to represent the company’s own version of the popular social media channels.

The on-boarding program is called “Welcome to Telus,” Pontefract told me. It used to be a two-day, face-to-face classroom orientation but has since been transformed into a 90-day “extravaganza.”

Every new team member is given what’s called the “Telus Passport,” an online badging system that takes the new hire through his or her first 30, 60 and 90 days with the company.

This badging system, Pontefract told me, is designed to essentially act as team members’ complete orientation program. It helps them learn the information they need to know, sign up for whatever programs they need to sign up for, etc.

“Every time they do something,” Pontefract said, “they get a badge.”

To earn badges, new Telus team members have to do things like sign up for the company’s internal Twitter, “Buzz,” or its version fo YouTube, “Habitat Video.” They also have to create a profile on something called “Habitat MySite,” which is Telus’ version of Facebook.

The idea, Pontefract told me, isn’t just to get new team members up to speed with the usual information, but to get them intermingling with the company’s digital learning infrastructure, which is the central meeting place where most employee collaboration and communication occurs.

“We get them inside of this virtual environment to mingle with people in a very informal, ad hoc way,” Pontefract said. “They just get to know people across the country or countries in this virtual environment as one of the things they have to do” when they first join the company.

“So, opposed to thinking this through as, well, orientation is your two-day class,” he added, “we’ve turned it on its head and said, ‘No, when you’re getting inducted into an organization, when you’re orienting into an organization, it’s not a two-day event. It’s actually really important to embrace the first 90 days and that you’re doing all kinds of things over time to reinforce, to introduce and perhaps to reintroduce what it means to be a Telus team member.’”

Whether you’re a fan of new-hire orientation programs or not, you can’t help but be impressed with how Telus has it set up. Being able to channel every step of the new-hire process in a digital environment seems, at least to me, to be more intimate and comforting to the employee.

It would also appear that by shifting the load to a digital environment, a heavy burden is taken off the shoulders of the talent managers — those who are typically tasked with carrying out such comprehensive orientation offerings.

Frank Kalman
About The Author

Frank Kalman

Frank Kalman is a senior editor of Talent Management magazine. He is a graduate of Northwestern University’s Medill School of Journalism, where he earned his master’s of science degree in Dec. 2010. He is also a graduate of Indiana University Bloomington, earning a degree in American history in May 2009. Prior to joining MediaTec, Frank served as an editorial intern for Crain’s Chicago Business, covering commercial and residential real estate for Crain’s real estate spinoff, ChicagoRealEstateDaily. He also covered public finance and commercial banking while a reporter at Medill. Frank can be reached at fkalman@TalentMGT.com.

  • http://forums.sfinances.com/User-wormourhoob Errol Christensen

    Whispering Misty…

    So sorry you are going to skip the workshop!…

  • http://rearwheelhorsepower.com/tag/dmitri/ Automobile Forum

    The Absent Game…

    Among me and my husband we’ve owned a lot more MP3 players over time than I can count, together with Sansas, iRivers, iPods (traditional & touch), the Ibiza Rhapsody, etc. But, the last few ages I’ve settled down to one line of gamers….

  • http://www.youtube.com/watch?v=veVAN-BQQC4 spirits drink

    Really Special…

    Great, thanks for giving this content post. Really many thanks! Really unquie….

  • http://reversenumberlookup.biz/ Reverse Number Lookup

    Reverse Number Lookup…

    http://reversenumberlookup.biz/...

  • https://twitter.com/WizSEOAustralia SEO Services Australia

    Amazing…

    Say, you got a nice blog site. Many thanks Again….

  • http://www.rzeszow.randker.com.pl darmowy serwis randkowy

    Souls in the Waves…

    Superior Morning, I just stopped in to visit your website and believed I’d say I liked myself….

  • http://www.proactiveinvestors.com.au/companies/news/26027/astra-resources-deals-into-innovative-and-patented-clean-coal-conversion-technology-26027.html Mining Technology

    Appreciate You Sharing…

    Trace at least a single flower (Selection), use your exterior strong lines….

  • http://www.tarnow.randker.com.pl milosc w tarnowie

    Whispering Misty…

    So sorry you will pass up the workshop!…

  • http://www.metakomiseis-metafores.info μεταφορές

    This is my new web site…

    Hello to all. Visit my new online site and make me aware your ideas and opinions. You’ll Find too much information online about me and also for my job. Thanks To any person that will have a look at my modern world-wide-web site. Have A Great day….

  • http://www.clipchef.com/video/16898/Alcohol-Making distillers

    Really Cool…

    Truly huge thankies for the blog write-up. Awesome….

  • http://www.warszawa.randker.com.pl randki

    Whispering Misty…

    So sorry you can expect to miss the workshop!…

  • http://www.wroclaw.randker.com.pl umow sie na randke

    Souls in the Waves…

    Very good Early morning, I just stopped in to visit your website and believed I’d say I loved myself….

  • http://www.jakichmalo.takarandka.com.pl wielu ludzi w jednym miejscu

    Thorn of Girl…

    Great information and facts may be identified on this world wide web blogging site….

  • http://www.randker.com.pl randka

    Whispering Misty…

    So sorry you are going to pass up the workshop!…

  • http://www.clutepackaging.com/products/strapping/steel_strapping steel strapping

    OK…

    There are some attention-grabbing time limits in this article however I don’t know if I see all of them heart to heart. There may be some validity however I will take maintain opinion until I look into it further. Good article , thanks and we wish extr…

  • http://girlinswhitedresses.net angels redefined

    Healing’s Dragon…

    to search out troubles to boost my website!I suppose its ok for making utilization of a few of one’s concepts!!…

  • http://www.totsites.com/tot/realsantasuits123/journal my site

    Woman of Alien…

    Best work you may have completed, this page is admittedly awesome with amazing details. Time is God’s means of trying to keep all the things from occurring at the same time….

  • http://www.vaschebagno.com vasche prezzi

    Healing’s Dragon…

    to seek out troubles to enhance my web page!I suppose its ok to make usage of a number of of one’s ideas!!…

  • http://www.youtube.com/watch?v=-OmhPlrclc8 alcoholic beverages

    Wonderful Article…

    Hey, thanks a lot for this amazing weblog. Awesome….

  • http://forum.laptopparts360.com/member.php?u=186703 PC

    Healing’s Dragon…

    to find problems to enhance my web page!I suppose its okay to generate usage of a number of of one’s ideas!!…

  • http://www.lakesideshopping.com/stores_category.html check this out

    Links…

    [...]Sites of interest we have a link to[...]……

  • http://mmatrainingsystem.com/sitemap.xml Why Not Try This Out

    Awesome website…

    [...]the time to read or visit the content or sites we have linked to below the[...]……

  • http://www.guerrillamidwife.org/2011/06/08/washing-up-the-tsunami/ Navigate To This Site

    Online Article……

    [...]The information mentioned in the article are some of the best available [...]……

  • http://www.youtube.com/watch?v=lqNKwTw995Y&feature=plcp You Could Try These Out

    Read was interesting, stay in touch……

    [...]please visit the sites we follow, including this one, as it represents our picks from the web[...]……

  • http://www.freshreputation.com/wp-content/uploads/2012/05/search-engine-reputation-management-3-logos.jpeg Click here

    Cool sites…

    [...]we came across a cool site that you might enjoy. Take a look if you want[...]……

  • http://boston.sportsthenandnow.com/2010/01/26/state-of-the-bruins-team-vp-cam-neely-speaks click this

    Visitor recommendations…

    [...]one of our visitors recently recommended the following website[...]……

  • http://www.scrapeboxclassroom.com/scrapebox-blog-commenter-part-1/ Hop Over To Here

    Recent Blogroll Additions……

    [...]usually posts some very interesting stuff like this. If you’re new to this site[...]……

  • http://www.bgdfgdfgdfgdf.com/ bgdfgdfgdfgdf

    Title…

    [...]Here is a superb Blog You may Locate Fascinating that we Encourage You[...]…

  • http://www.youtube.com/watch?v=UgOsJKDyaNg skachat igru karos

    %BLOGTITLE%…

    There are actually lots of details like that to take into consideration. That could be a nice point to convey up. I provide the thoughts above as general inspiration but clearly there are questions like the one you deliver up where crucial thing shall …

  • http://www.madamlux.dk madamelux

    Wow…..

    I truly appreciate this post. I’ve been looking all over for this! Thank goodness I found it on Bing. You’ve made my day! Thanks again! “One never goes so far as when one doesn’t know where one is going.” by Johann Wolfgang von Goethe….

  • http://www.bengillott.com/working-from-home-jobs-in-uk/ work from home uk

    Hi…..

    I have recently started a website, the information you provide on this site has helped me greatly. Thank you for all of your time & work. “It is no use saying, ‘We are doing our best.’ You have got to succeed in doing what is necessary.” by Sir Win…

  • http://desaininteriorjakarta.com/5-alasan-desain-interior/ desain interior rumah

    Hello…..

    Thanks for sharing superb informations. Your site is very cool. I’m impressed by the details that you have on this website. It reveals how nicely you perceive this subject. Bookmarked this web page, will come back for extra articles. You, my pal, ROCK…

  • http://www.pleaseland.com/forum/member.php?u=170639 Randolph Lechman

    Souls in the Waves…

    Fantastic Early morning, I just stopped in to go to your website and believed I’d say I appreciated myself….

  • http://www.retav.com/wp-content/plugins/zingiri-forum/mybb/member.php?action=profile&uid=12908 Delois Raheem

    Woman of Alien…

    Perfect operate you may have done, this great site is basically awesome with wonderful facts. Time is God’s strategy for maintaining anything from taking place directly….

  • http://elife.ws/forum/index.php?action=profile;u=7759 Terence Macoreno

    Thorn of Girl…

    Excellent facts can be identified on this world wide web blogging site….

  • http://board.songserm.org/index.php?action=profile;u=14658 Renata Stepanik

    Third Flower…

    My spouse and that i happen to be now delighted that Albert could carry out his scientific tests thanks to the tips he had by means of your website. It’s every so often perplexing to just always be making a gift of techniques which a lot of people mig…

  • http://www.silverwolves.de/forum/profile.php?mode=viewprofile&u=90360 Rolf Brais

    Souls in the Waves…

    Very good Morning, I just stopped in to visit your internet site and believed I’d say I appreciated myself….

  • http://www.loansandbadcredit.org/ www.loansandbadcredit.org/

    The Silent Shard…

    This may almost certainly be very helpful for some of your respective jobs I intend to do not only with my blog site but…

  • http://reversenumberlookup.biz lookup phone numbers

    best reverse phone lookup…

    http://reversenumberlookup.biz...

  • http://rearwheelhorsepower.com/dmtsupragtx45rhkspump-wmv/ Automotive Forum

    Third Flower…

    My wife and i are already now delighted that Albert could perform his reports as a result of the suggestions he had by means of your web page. It really is every now and then perplexing to only constantly be giving freely methods which a number of peop…

  • http://www.electronicadventure.us Remote Control

    Title…

    [...]Sites of interest we have a link to[...]…

  • http://haccpsystem.pl haccp zachodniopomorskie

    Title…

    [...]please pay a visit to the websites we follow, including this a single, as it represents our picks in the web[...]…

  • http://fpk94.ru/forum/profile.php?id=11351 Mauro Pajak

    Thorn of Girl…

    Great facts might be located on this world wide web weblog….

  • http://www.mic4sa.com “?????”

    Title…

    [...]check beneath, are some entirely unrelated web-sites to ours, nevertheless, they’re most trustworthy sources that we use[...]…

  • http://feedthemuscle.com/a-few-precautions-for-use-of-aloe-vera-juice/ growing aloe vera

    Looking around…

    I like to browse in various places on the online world, often I will go to Stumble Upon and read and check stuff out…

  • http://www.facebook.com/allevamentorottweiler.custodiestensi Cucciolo Rottweiler

    Title…

    [...]Here are a few of the web pages we recommend for our visitors[...]…

  • http://cyberhatlodge.com/forum/member.php?186-MusUnappysype Annett Blowe

    Souls in the Waves…

    Fantastic Morning, I just stopped in to go to your web site and thought I’d say I appreciated myself….

  • http://vipclub88.com แทงบอลออนไลน์

    great info good and…

    Thanks for the marvelous posting! I genuinely enjoyed reading it, you’re a great author.I will remember to bookmark your blog and definitely will come back down the road. I want to encourage one to continue your great work, have a nice day!…

  • http://www.truelocal.com.au/business/abc-blinds-and-awnings-head-office/wangara abc blinds

    Title…

    [...]just beneath, are various totally not related sites to ours, even so, they may be surely worth going over[...]…

  • http://wiki.dn0t.dontexist.com/index.php/Virginia_Home_Loans_In_Bad_Credit:_Terrific_Qualifications_And_Information_And_Facts click this over here now

    Title…

    [...]The info talked about inside the write-up are a number of the most effective readily available [...]…

  • http://www.purevolume.com/codbull4/posts/2976049/Dumpster+Rental+To+Keep+Your+House+%26+Lawn+Beautiful Dumpster Deliveries

    Title…

    [...]we prefer to honor numerous other web websites around the net, even if they aren’t linked to us, by linking to them. Below are some webpages worth checking out[...]…

  • http://fiverr.com/jmhhacker/get-you-75-likes-50-real-active-instagram-followers-and-not-follow-new-people-to-top-it-off-tweet-a-message-or-picture-of-your-choice buy real instagram followers

    Title…

    [...]the time to study or take a look at the content material or internet sites we have linked to below the[...]…

  • http://6ll3.net/?module=HarryTdv&params=1717 mold

    Title…

    [...]please stop by the sites we adhere to, like this a single, because it represents our picks through the web[...]…

  • http://mainstreetliquorstore.com/biznes,i,ekonomia/wzor,cv,s,99/ cv

    Woman of Alien…

    Ideal function you have got finished, this web site is de facto great with fantastic info. Time is God’s strategy for retaining everything from occurring directly….

  • http://chaoticconstructives.com/biznes,i,ekonomia/cv,wzor,s,97/ curriculum vitae

    The Ships’s Voyages…

    I think engineering just makes it even worse. Now there’s a channel to never care, now there won’t be a possibility for them to discover….

  • http://www.vilago21.com/andrewpub Dumpster

    Title…

    [...]we prefer to honor lots of other world-wide-web sites on the web, even if they aren’t linked to us, by linking to them. Below are some webpages really worth checking out[...]…

  • http://forum.ehrreporting.com/member.php?action=profile&uid=5295 Jesse Trigueiro

    The Slave of the Husband…

    In search of forward to finding out additional from you afterward!……

  • http://www.youtube.com/watch?v=WuGXBNwcIjQ&feature=youtu.be weight loss diet

    Title…

    [...]we came across a cool web-site that you just could love. Take a search if you want[...]…

  • http://jamesscholes.edublogs.org/2012/11/25/how-to-make-youtube-videos-in-seconds-without-ever-making-one/ Youtube Make Money

    Title…

    [...]below you will uncover the link to some web sites that we assume you need to visit[...]…

  • http://logoquizanswerslevel.info/ logos quiz answers

    Title…

    [...]we came across a cool site which you may delight in. Take a look for those who want[...]…

  • http://babiesrusregistry.weebly.com/ babies r us registry

    Title…

    [...]Wonderful story, reckoned we could combine a few unrelated information, nevertheless really really worth taking a search, whoa did one particular find out about Mid East has got more problerms also [...]…

  • http://targetbabyregistry.weebly.com/ target baby shower registry

    Title…

    [...]just beneath, are a lot of absolutely not connected sites to ours, nevertheless, they’re certainly really worth going over[...]…

  • http://hexer.upnpad.com/index.php?title=General_Ideas_On_Finding_Excellent_Net_Hosting_Providers4093836 antispam

    The Silent Shard…

    This may in all probability be fairly practical for some of your respective work opportunities I intend to will not only with my blogging site but…

  • http://www.squidoo.com/corki-guide corki guide

    Title…

    [...]usually posts some really interesting stuff like this. If you’re new to this site[...]…

  • http://www.der-messershop.ch/de/Bear-Grylls bear grylls messer

    Title…

    [...]check beneath, are some entirely unrelated web sites to ours, even so, they may be most trustworthy sources that we use[...]…